Introduction

Welcome to Msaramen. These Terms and Conditions ("Terms") govern your use of our ride-sharing platform and services. By accessing or using our services, you agree to be bound by these Terms.

Prominent Disclosure and Consent

Personal and Sensitive Data

To provide core app functionality, the Msar application collects and processes certain personal and sensitive user data, including:

1. Precise and approximate location data: This is used to match riders and drivers, calculate routes and fares, and support navigation during trips.
2. Background location data: For drivers, location may be collected even when the app is closed or not active to support real-time trip tracking, safety features, and service coordination.
3. Contact information and profile data: Such as name, email, phone number, and profile details used for registration and authentication.

Definitions

1. Service: The ride-sharing and delivery services provided by our platform, Msaramen.
2. User: Any individual who uses the service, including drivers and passengers.
3. Driver: An individual who has registered and been approved to provide transportation services through our platform.
4. Passenger: An individual who uses the platform to request transportation services.

User Registration

1. Users must register and create an account to access the services.
2. Registration can be done via email, phone number, or social media accounts.
3. Users must provide accurate and complete information during registration and keep their account information up to date.

Account Security

1. Users are responsible for maintaining the confidentiality of their account credentials.
2. Users must notify us immediately of any unauthorized use of their account.
3. We are not liable for any loss or damage arising from unauthorized access to your account.

Use of Services

• Users agree to use the services only for lawful purposes.
• Drivers must ensure their vehicle is maintained in a safe, clean, and lawful condition.
• Passengers must not engage in any behavior that is harmful, abusive, or disruptive during rides.
• Smoking is strictly prohibited in all vehicles. Violations may result in suspension or termination of access to the platform.
• No eating or drinking is allowed unless permitted by the driver.
• Passengers and drivers must treat each other with respect, courtesy, and professionalism.
• Drivers and passengers are not allowed to carry weapons or illegal substances.
• Recording audio or video without consent is prohibited unless required by law.

Payment and Fees

1. Passengers agree to pay for the transportation services according to the rates provided in the app.
2. Payment can be made through the app using the available payment methods.
3. Drivers will receive payments for completed rides after deducting applicable fees.

Cancellations and Refunds

1. Passengers can cancel a ride request within a specified time frame without incurring a fee.
2. Refunds will be processed in accordance with our refund policy available on the app.

Privacy Policy

1. We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information.
2. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

Limitation of Liability

1. Our services are provided on an "as is" and "as available" basis.
2. We do not guarantee that the services will be uninterrupted or error-free.
3. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of the services.

Changes to Terms

1. We may modify these Terms at any time. We will notify users of any changes by updating the Terms on our website and app.
2. Continued use of the services after any changes constitutes your acceptance of the new Terms.

Contact Information

If you have any questions or concerns about these Terms, please contact us at -

By email: support@msaramen.com